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Shipping Destinations:

  • We currently ship to
  1. Australia
  2. New Zealand 
  3. UK
  4. USA
  5. Singapore 
  6. China
  • Australian orders can take up to 10 days to be delivered.
  • We ship orders within 3 business days 

Shipping Costs

Australia and New Zealand Orders 

  • All orders over $100 will be shipped for free. Orders under 100$ will incur a flat $9.99 shipping fee.

International orders

  • All orders incure a flat delivery rate of $40 per order 

You can select your preferred payment method at checkout.

  • We accept secure payments via Credit Cards, Debit Cards, PayPal, Apple Pay and Google Pay. 
  • We will be launching Zip-Pay and After Pay soon
Note that additional exchange fee may apply if your currency is other than AUD dollars.

Your 100% satisfaction is important for us. We offer a 20-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 20-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email info@xcemporium.com with the subject 'Returns' and include your order number. Please attached clear images of the product you would like to return and the issue with the product. 
  • We will provide customers with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • When returned item is received and inspected, you will recieve a confirmation email, notifying you about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step! 

To contact us please email info@xcemporium.com, if you would like  chat to us please put a  a call back request by email using "Call Back" followed by your phone number in the subject line of your email and one of our customer service representatives will give you a call within 24 hours.